Please follow these instructions to address the issue:
Excessive tightening of the lock screws can cause the body of the lock to warp, resulting in a stuck handle and bound latch. Below are instructions on which screws to loosen in order to unbind the lock effectively.
- Loosen the screws located on the battery compartment at the back of the lock, and then remove the compartment. Note that one of the screws is situated behind the batteries.
- Next, carefully loosen the three screws on the back plate. This should allow the handle to return to its original position, effectively unjamming it.
Below is a how-to guide video demonstrating the steps to resolve the issue mentioned above:
If the issue persists, remove the lock completely from the door and then try reinstalling it. For detailed instructions on how to install a KAS Neo Lock, please watch to the video below: