ETouch Lock – Latch not engaging when a valid code/card is presented

The spindle may have been dislodged from the lock face.

Cause

• Incorrect installation
• a hard hit could knock the spindle lose if the door thickness is too large and the back handle in not packed out to support the spring

Indications

• The internal handle will still unlock and open the door.
• Mechanical Key will not unlock the lock
• The external handle will emit the correct notifications including;
  • light flashes
  • beeps/sounds
  • motor/buzz noise

Solution

• Remove the back handle
  • remove the batteries and the screw behind them
  • remove the 2 screws at the base of the back handle
  • slowly lift the back handle
• Make sure the spindle is lodged into the clutch in the front handle.
  • the spring should be facing the battery side
  • *If you have a thicker door, try packing out the internal handle to the spindle has less movement in this space.
• Put the back handle on the lock and screw in the 3 screws that were removed