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18 results
8 Jul 20252 min read

Mechanical Troubleshooting

Premise In the event of a suspected mechanical failure, you could check that the internal mechanism is triggering as intended. This is only done when a lock is accepting a card (green light, single beep), but is not unlocking the door. Note: This ...

22 Dec 20201 min read

Changing KAS Web Console Gen 1 primary account

In order to transfer all your locks to a different KAS web console email account please email the following information to support@kas.com.au with a subject line Migration of the Locks. 1) Username and Password of the current primary Account, from ...

9 Jul 20191 min read

Keypad will not light up after touch

Ensure the following to wake up keypad: Batteries are inserted with correct orientation Batteries are new and not flat Use your palm - 3 or more fingers and cover a large area of the keypad - you cannot wake up the keypad successfully with only 1 ...

17 Jun 20191 min read

How to manually take a database backup

Instructions Open SQL Server Management Studio Login with your details.  This information should be kept upper management. If you need help finding your login details, please contact contact your IT department Right-click on the database named ...

17 Jun 20192 min read

How to collect data into an excel spreadsheet

The log is collected as a text file and is saved to your PC directory (C:Program FilesKAS) or (C:Users kas-supportAppDataLocalVirtualStoreProgram FilesKAS)  change "Kas-support" to your PC account name to find your PC account name click on ...

17 Jun 20191 min read

Lost Serial Number & Activation Code

Your unique Serial Number & Activation Code is located in 4 Places: 1. On the KAS APP Activation Card 2. On the Box 3. On the back of the Lock 4. On the Circuit Board (any damage will void the warranty)

17 Jun 20193 min read

Warranty Claims

Warranty Terms & Conditions A link to the full Warranty Terms and conditions have been included in this article. Please click the heading. Procedure Please ensure you read the Warranty Terms and Warranty Procedure completely before you proceed with ...