Premise In the event of a suspected mechanical failure, you could check that the internal mechanism is triggering as intended. This is only done when a lock is accepting a card (green light, single beep), but is not unlocking the door. Note: This ...
Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...
Premise This Troubleshooting guide will have a collection of solutions for problems that relate to the LOCK-S System Please refer to the Table of Content if you're looking for a specific issue. Troubleshooting Master Card works but not Guest Cards ...
KASAccess Guest Keys - Bluetooth Guest Keys (Pin Codes or RFID Cards) when created have a Bluetooth key/s associated by default This is applied through the Unique Identifier section for new Guests, or if a Unique Identifier already exists please ...
This means that the lock has not been initialized to the cloud console mode at the time of setup. You will need to reset the lock and re-setup the lock to your app Reset Instructions Please Click here for resetting your device.
Step # 1: Issue ACR Control Card by clicking on system settings >> Issue ACR Control Card Step # 2: Now set the parameters according to your requirement and click issue ACR card. Step # 3: Now Tap the issued ACR card on the access control and your ...
This message is a validation error. Solution If you are receiving this error message, please try the following. Force close the app. Reopen the app. If the message still appears please try restarting your phone. Open the app. If the message still ...
This error means there may be a connection issue between one of the following Gateway Online node Lock/ACR To resolve this issue, please try the following steps Check the connections of all 3 Power cycle the gateway Click here Power cycle the ...
On the main menu, Select Issue From the drop-down, select Inhibit card Now chose the parameters of the card After the cards are created, you will need to tap this on the room door. The guest card will need to be issued again to work on the lock
If you ever see this error when starting the ADEL software, follow the steps below to restart SQL: Windows 10 – Open ‘Computer Management’ by right-clicking the start icon (bottom left) NOTE: For Windows 7 – Left-click on the start icon and ...
Create a clock card form the LMS ADEL software. 1) Select ISSUE 2) Select Clock Card *if clock card is not displayed in the drop-down menu please speak to management or contact "KAS" 3) Select OK 4) Place the card over each ...
Step # 1: By default, the lock is permanently in an unlocked (“open”) state. This is factory default, which means the installer can never lock himself/herself out whilst installing. To put the lock in a normal auto-locking state (“only open when card ...
Instructions Issue the appropriate cards from the software for the Access Control you want to program. If you need to program room door Click Here The correct cards must be created from the software before you can begin programming the Access ...
Instructions please use the following instructions If you need to program an Access Control or Common Door. CLICK HERE When programming a lock the following cards must be issued from the software and taped to the door in this specific order. Create ...
If you receive this message when trying to issue or read a card, please follow the below instructions to rectify this Select System Select Encoder *If you cant select Encoder, please sign out and log in with SYSTEM log in details. From the Drop ...
Deadline over time enabled the guest already booked: This message appears when you have RESERVED the room or the Room hasn't been checked out by the returned card To Fix This: Select the room Click Checkout Select the room again Click Change Status ...
Experiencing Fault Data is half-baked incept when trying to upload the data How to resolve Close the software Disconnected the encoder and mobile programmer Reconnect the encoder ONLY Open the software and log in Issue any card Read this card. *You ...