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Collect the data Take the mobile programmer to the lock you wish to collect the records from 1) Press FUN x 2 *The programmer will display collect recorders 2) Press RUN 3) Hold to lock induction area, you might have to adjust the position of the ...
If you getting the below error message, when you are trying to send an eKey. Please check the following: " Error Operation returned an invalid status code 'Unauthorized' " It means there is already an email or mobile number attached to this eKey -> ...
If the 'Send eKey' button on the app is not working and returning an error message, try the following: Correct details entered in the Mobile and Email fields To send an eKey to someone, you have to make sure their email and mobile number is entered ...
ANDROID DEVICES ARE CURRENTLY EXPERIENCING SOME PROBLEMS WITH THE APP. ITEMS AFFECTED SYNCING THE LOCK TO AN ANDROID PHONE SENDING PINbCODES TO USERS PIN CODES NOT WORKING ON THE LOCK SMS NOTIFICATION AT SETUP SMS NOTIFICATION SERVICES KAS IS AWARE ...
Key Tips: You must modify the management code before you can add any other user code, id or card. Default management mode code: 888888 Solid RED led is the normal mode. Flashing RED LED is under some. Green LED flashes and relay fires when code/card ...
Key Tips: Default management mode code: 888888 Flashing RED LED is the normal mode. Solid RED LED is the management mode. Green LED flashes and relay fires when code/card is correct (or REX button grounded) Follow the below setups to get up and ...
How to Conduct a Factory Reset Complete the steps to factory reset the master programming code. When the lock will be in factory reset, the management pin code default of ‘123123’. All other programmed data will NOT be deleted. Open the battery cover ...
How to Add a RFID key card or FOB Conduct the following steps to enrol RFID key cards or FOBs to the lock. You can enrol up to 80 RFID keycards or FOBs. Assume master programming code is default: 123123. If you do not need to replace individual ...
Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...
Premise In the event of a suspected mechanical failure, you could check that the internal mechanism is triggering as intended. This is only done when a lock is accepting a card (green light, single beep), but is not unlocking the door. Note: This ...
Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...
Premise This Troubleshooting guide will have a collection of solutions for problems that relate to the LOCK-S System Please refer to the Table of Content if you're looking for a specific issue. Troubleshooting Master Card works but not Guest Cards ...
KASAccess Guest Keys - Bluetooth Guest Keys (Pin Codes or RFID Cards) when created have a Bluetooth key/s associated by default This is applied through the Unique Identifier section for new Guests, or if a Unique Identifier already exists please ...
This means that the lock has not been initialized to the cloud console mode at the time of setup. You will need to reset the lock and re-setup the lock to your app Reset Instructions Please Click here for resetting your device.
Step # 1: Issue ACR Control Card by clicking on system settings >> Issue ACR Control Card Step # 2: Now set the parameters according to your requirement and click issue ACR card. Step # 3: Now Tap the issued ACR card on the access control and your ...
This message is a validation error. Solution If you are receiving this error message, please try the following. Force close the app. Reopen the app. If the message still appears please try restarting your phone. Open the app. If the message still ...
This error means there may be a connection issue between one of the following Gateway Online node Lock/ACR To resolve this issue, please try the following steps Check the connections of all 3 Power cycle the gateway Click here Power cycle the ...
On the main menu, Select Issue From the drop-down, select Inhibit card Now chose the parameters of the card After the cards are created, you will need to tap this on the room door. The guest card will need to be issued again to work on the lock