troubleshooting

Card not unlocking the door – Door LED fault codes

Fail to connect SQL Server

If you ever see this error when starting the ADEL software, follow the steps below to restart SQL: Windows 10 – Open ‘Computer Management’ by right-clicking the start icon (bottom left) NOTE: For Windows 7 – Left-click on the start icon and ...

Universal (Adel) Lock – Set The Clock

Create a clock card form the LMS ADEL software.       1) Select ISSUE       2) Select Clock Card *if clock card is not displayed in the drop-down menu please speak to management or contact "KAS"       3) Select OK       4) Place the card over each ...

Platinum Locks (LMS) – How to Program

Step # 1: By default, the lock is permanently in an unlocked (“open”) state. This is factory default, which means the installer can never lock himself/herself out whilst installing. To put the lock in a normal auto-locking state (“only open when card ...

Universal (Adel) Access Control – Program an Adel Access Control or Universal Lock as a Common Door

Instructions Issue the appropriate cards from the software for the Access Control you want to program. If you need to program room door Click Here The correct cards must be created from the software before you can begin programming the Access ...

Universal (Adel) Lock – Program as a Room Door

Instructions please use the following instructions If you need to program an Access Control or Common Door. CLICK HERE When programming a lock the following cards must be issued from the software and taped to the door in this specific order. Create ...

Adel Software – “Communication Error”

If you receive this message when trying to issue or read a card, please follow the below instructions to rectify this  Select System Select Encoder  *If you cant select Encoder, please sign out and log in with SYSTEM log in details. From the Drop ...

‘Deadline over time enabled the guest already booked’ Error Message

Deadline over time enabled the guest already booked: This message appears when you have RESERVED the room or the Room hasn't been checked out by the returned card To Fix This: Select the room Click Checkout Select the room again Click Change Status ...

LMS Software – “Data is half-baked incept” Error Message

Experiencing Fault Data is half-baked incept when trying to upload the data How to resolve Close the software Disconnected the encoder and mobile programmer Reconnect the encoder ONLY Open the software and log in Issue any card Read this card. *You ...

What is the difference difference between ‘Issue Card’ & ‘Additional Card’

Issue Card This will write a card and invalidate any card before this. example: When issuing a second card of the same type, this will invalidate previous cards of the same type The previous customs cards will still operate the lock until a new ...