Lock-S – Resetting your lock with a System Card

If you are instructed to complete a ‘Factory Reset’. Please conduct the following steps:

By System Card

1. Locate the original System Card used to initially program the door. Note: you cannot use the PDA.
2. Ensure the System Card has the "Clear Function" by placing it onto a card reader, and clicking "Read" in the Lock-S Software
• If the "Clear Function" is not enabled, tick the box and select "Modify"

By Reset Switch

1. Remove the unit from from the wall / door.
2. If it is a door lock:
• Unscrew the back panel on the outwards facing side
• Hold the small button located in the middle of the board
• If the lock is a NEO Lock, the button will be located on the top of the main board, not the smaller board
• If it is an ACR:
• Unscrew the small screw at the bottom of the unit
• Hold the small black button in the top of the unit

• The lock is now factory reset, all cards/pin codes will now be invalid unless the same System Card is used.
• All data will be cleared from the device
• In order to get the lock working, you will need to reprogram the door
• If you are using Bluetooth, you will need to re-active the Lock using the Lock Keeper App and set the room number again. Go to the ‘Setup’ tab in the Lock Keeper App.

Note: Bluetooth functionality with Lock-S has been deprecated. While it may still work, we cannot guarantee this.