Preface

Standard Operation
To Lock the Door
- Pull your door closed, the lock is always in a ”locked” state from the outside.
To Unlock the Door
- Enter a pin code, swipe RFID tag or Bluetooth app.
- The internal handle is always free passage.
To Exit
- Rotate the internal handle downwards. The internal handle is always in an "unlocked state"
Operating Function Setting
Single Opening Mode
Either 1 card or 1 pin code will open the door.
Enable Single Opening Mode # 141
| Format | ** <Management Code> # 141 # |
| Example |
** 888 888 # 141 # |
| Example Result |
Either 1 card or 1 pin code will be required to open the door. |
| Exit Programming |
Press ** |
Dual Opening Mode
Enable Dual Opening Mode # 142
| Format |
** <Management Code> # 142 # |
| Example |
** 888 888 # 142 # |
| Example Result |
Either 1 card or 1 pin code will be required to open the door. |
| Exit Programming |
Press ** |
Features
Free Passage Mode
Free Passage Mode will leave the door in an “unlocked” state until deactivated.
Enable Free Passage
| Format | Press and hold ‘#’ for 3 seconds after the door was opened |
| Result | The door is in an “unlocked” state until deactivated |

Disable Free Passage
| Format | Wake the keypad. Press and hold ‘#’ for 3 seconds or present any valid card to the lock to disable |
| Result | The door is in a “locked” state |

Keypad Lockout
Notification Sounds
| Successful attempt |
1 long beep |
Green 7, Red 8 |
|
Unsuccessful attempt |
2 short beeps |
Red 8 |
|
Keypad Lock |
The keypad will lockout for 1 minute if a pin code was entered incorrectly 3 times |
|
|
Low Battery |
Alarm sounding before entry |
|
Management Instructions – Local

Management Code

Specifications
- Capacity: 1
- The management code must be 6 digits only and cannot unlock the door.
- Keep the management code secure
Enter Management Settings
|
Format |
** <Management code> # |
|
Example |
** 888888 # |
|
Example Result |
You are now in management settings and can use management functionality such as adding PINs, cards, and modifying the lock |
|
Exit Programming |
Press ** |
Set Management Code # 5
| Format | ** <Management code> # 5 <New Management Code> # |
| Example | ** 888888 # 5 999 999 # |
| Example Result | This has modified the management to 999 999 |
| Exit Programming | Press ** |
Pin Code
Specifications
- Capacity: 100
- Pin ID: Each user pin code has an assigned ID number.
- ID range: 00 – 99 [2 digits]
- User code length: 4-6 digits
Unlock the door by pin code
- Touch lock to wake up the keypad,
- Enter pin code [4-6] digits,
- Press ‘#’, Door will unlock.
Example: 1 2 3 4 5 6 #
Example: 2 3 4 5 #
Set Pin Codes #6
| Format | ** <Management Code> # 6 <User ID> <User Pin Code> # |
| Example | Example 1: ** 888 888 # 6 00 223344 #…. Example 2: *** 888 888 # 6 01 2580 # |
| Example Result | This has added a user pin code ID:00 223344 and ID:01 2580 |
| Exit Programming | Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete Individual User Pin Code #7
To delete an individual user pin code you need to know the User ID.
| Format |
** <Management Code> # 7 <User ID> # |
| Example |
** 888 888 # 7 01 # |
| Example Result |
This has deleted User Pin Code 2580 from the lock. All other pin codes remain in memory. |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete ALL User Pin Codes #666
This deletes ALL User Pin Codes except the Management Code.
| Format |
** <Management Code> # 666 # |
| Example |
** 888 888 # 666 # |
| Example Result |
This has deleted ALL pin codes from the lock. No pin codes remain except the management code |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
RFID Card & Fob
This will add the RFID Card or FOB to access the door lock.
Specification
- Capacity: 100
- Frequency: Mifare S50 1k 13.56MHz
- Each User RFID Card has an assigned ID number. ID range: 00 – 99 [2 digits]
Unlock the door by RFID card or Fob
- Swiping the card over the lock face
- Door will unlock
Set User RFID Card #2
| Format |
** <Management Code> # 2 <User ID> # <Swipe RFID Card> |
| Example |
Example 1: ** 888 888 # 2 00 # <Swipe Card 1> …Example 2: ** 888 888 # 2 01 # <Swipe Card 2> |
| Example Result |
Result: This has added a User RFID Card ID:00 |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete User RFID by ID #3
To delete an individual user RFID you need to know the User ID.
| Format |
** <Management Code> # 3 <User ID> # |
| Example |
** 888 888 # 3 01 # |
| Example Result |
This has deleted User RFID Card 01. All other User RFID Cards remain in memory. |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete ALL User RFID #444
This deletes ALL user RFID.
| Format |
** <Management Code> # 444 # |
| Example | ** 888 888 # 444 # |
| Example Result | This has deleted ALL User RFID Card from the lock |
| Exit Programming | Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete User RFID by Reading Card #8
To delete an individual user RFID if you don’t know the ID, you conduct this method.
| Format |
** <Management Code> # 8 # <Swipe RFID Card To Delete> |
| Example | ** 888 888 # 8 # <Swipe RFID Card> |
| Example Result | This has deleted User RFID Card which was swiped. All other User RFID Cards remain in memory. |
| Exit Programming | Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Delete User RFID by Continuously Reading Cards #888
To delete a series of RFID in one step.
| Format |
** <Management Code> # 888 # <Swipe Card 1> <Swipe Card 2> … |
| Example | ** 888 888 # 888 # <Swipe Card 1> <Swipe Card 2>… |
| Example Result | This has deleted the User RFID Cards which were wiped. All other User RFID Cards remain in memory. |
| Exit Programming | Press ** |
ACR Customization

Keypad Light Timeout: (Keypad lights will turn off after a few seconds)
| Format |
** <Management Code> # 151# |
| Example |
** 888 888 # 151# |
| Example Result |
In standalone mode turn the Blue Light off |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Keypad Light No Timeout: (Keypad light will always remain on)
| Format |
** <Management Code> # 152 # |
| Example |
** 888 888 # 152 # |
| Example Result |
In standalone mode turn the Blue Light on |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Keypad Sleep Mode: (Keypad will enter sleep mode after keypad entries are complete)
| Format |
** <Management Code> # 161 # |
| Example |
** 888 888 # 161 # |
| Example Result |
In standalone mode always have the keypad off |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Keypad No Sleep Mode: (Keypad constantly lit)
| Format |
** <Management Code> # 162# |
| Example |
** 888 888 # 162# |
| Example Result |
In standalone mode always have the keypad on |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
PIN Code Input Delay Time: 0.5 second (This is the delay time after the keypad is lit and before accepting a pin code entry)
| Format |
** <Management Code> # 171 # |
| Example |
** 888 888 # 171# |
| Example Result |
In standalone mode; set a wait time of 0.5 seconds before accepting first keypad try |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
PIN Code Input Delay Time: 1.0 second (This is the delay time after the keypad is lit and before accepting a pin code entry)
| Format |
** <Management Code> # 172# |
| Example |
** 888 888 # 172# |
| Example Result |
In standalone mode; set a wait time of 1 second before accepting first keypad try |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
PIN Code Input Delay Time: 1.5 second (This is the delay time after the keypad is lit and before accepting a pin code entry)
| Format |
** <Management Code> # 173# |
| Example |
** 888 888 # 173# |
| Example Result |
In standalone mode; set a wait time of 1.5 seconds before accepting first keypad try |
| Exit Programming |
Press ** |
Successful – 1 long beep. Unsuccessful – 2 short beeps.
Factory Reset
This removes ALL programmed data and resets Management Code back to default.
This will also reset the lock which was activated on the app. Please re-activate the lock from the app to continue using the app. Factory Reset By Keypad #199
| Format |
** <Management Code> # 199 # |
| Example |
** 888 888 # 199# |
| Result |
All data has been removed and the lock has defaulted back to Initialisation mode |
Successful – 1 x rising tone with red ‘8’ Unsuccessful – 2 short beeps.
Factory Reset by Reset Switch on Neo
- Remove the lock from the door.
- Ensure the lock is powered then press and hold the switch inside the slot on the front handle.
- Release the switch when you hear the lock respond with a buzz tone
Neo Front Handel. Reset Switch on the backFactory Reset by Reset Switch on Neo Access Control
- Ensure that the ACR is powered
- On the back of the ACR, press and hold the button inside of the top left hole
ACR Reset button locationOther Functions
Reversing The Handle Direction
-
You can reverse the handles by shifting the tab downwards by using a small key (screwdriver). See the video below.
-
As above disassembling the lock may void your warranty.
![]() Rear Handle. Figure 4
|
![]() Front Handle. Figure 5
|
Mechanical Key Override
- Open the plastic cover on the front facing part of the door handle
- Insert and rotate the key 90 degrees while pushing the handle down to assist.

Important ! : Be wary of the amount of pressure applied on the key. Too much pressure can cause the key to break.
Firmware Upgrade (NEO Lock)
- The cards will be numbered.
- Before the upgrade, ensure that the lock is reset (Using a System Card with a Clear function, or by dialing ** 888 888 # 199 # into the lock.
- Present the card labelled 1 to the lock, and wait for a second beep.
- Present the rest of the cards in sequence, until a beep is heard between each one.



