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29 Jun 20261 min read

Platinum Lock – Fire Certificates

Platinum Lock hold the following fire certificates. KAS recommends you speak to your certifier and supplying them with the relevant certificates before purchasing any hardware Ecore: Mortise Latch & Tubular Latch Firecore: Mortise Latch & Tubular ...

29 Jun 20261 min read

Neo Cloud Lock – Fire Certificates

Neo Cloud Lock holds the following fire certificates. KAS recommends you speak to your certifier and supplying them with the relevant certificates before purchasing any hardware Ecore: Mortise Latch & Tubular Latch Firecore: Mortise Latch & Tubular ...

23 Oct 20253 min read

32-Channel RS485 NC/NO lift controller Installation

Premise This configuration guide will describe how to configure and wire the 32-Channel RS485 NC/NO lift controller with the NEO ACR V2 Specifications Relay output parameters Refer to the following table according to different brands and different ...

2 Oct 20252 min read

Programming a Platinum Lock to your Lock-S System

Instructions The process of programming a Platinum Lock to your Lock-S system is very similar to the process you normally would go through in order to program a new door. Step 1 - Firmware Cards (If received): If you received Firmware Cards along ...

5 Sep 20253 min read

Scheduling Keys

Premise This documentation will explain how to schedule keys using the "Frequency" function in KAS Access It will allow you to have a key for a particular user active on a certain schedule. Examples: Example 1: "MaintenanceUser" needs access to ...

8 Jul 20252 min read

Mechanical Troubleshooting

Premise In the event of a suspected mechanical failure, you could check that the internal mechanism is triggering as intended. This is only done when a lock is accepting a card (green light, single beep), but is not unlocking the door. Note: This ...

14 May 20252 min read

LMS to Lock-S Platinum Upgrade

Premise: This guide will instruct you on how to install your LMS to Lock-S hardware upgrade. Instructions Step 1) Remove your current locks from the doors. Step 2) Unscrew the back plate on the front-facing part of the lock. The screws are in the ...

4 Apr 20251 min read

Getting your RMS Custom Field Name.

Premise Once you're ready to integrate your RMS account with KAS Access, you will need your RMS "Custom Field Name" in order to be able to receive PINs back from KAS (if you wish). This means that once a PIN is generated, it will be sent back to the ...

3 Feb 20252 min read

Lock-S – Backing up your database

Premise In the event of a property handover or as part of your backup routines, the Lock-S database can be backed up to prevent a total system lockout. This ensures that in any event, you will be able to restore your database on a new computer and ...

13 Jan 20253 min read

ACR / NEO Lock Troubleshooting Guide

Premise This troubleshooting guide will have a collection of various errors that you may encounter when using the NEO Lock. Please refer to the Table of Content to locate your issue. Troubleshooting Can't pair the ACR/lock to the app If the lock does ...

6 Jan 20254 min read

Lock-S Troubleshooting Guide

Premise This Troubleshooting guide will have a collection of solutions for problems that relate to the LOCK-S System Please refer to the Table of Content if you're looking for a specific issue. Troubleshooting Master Card works but not Guest Cards ...

19 Dec 20241 min read

ACR Wiring Guides

Premise This guide will provide the wiring diagrams for the ACR in various usage scenarios. Wiring and Examples Wire Colors Example: Dual ACRs Normally Open with Electric Strike Example: Dual ACRs Normally Closed with Mag Lock Example: ACR with PIR

10 May 20242 min read

Platinum Lock (KASAccess) – Specifications

7 Introduction The Platinum is a modern lock that appeals to the modern environment. It is a feature rich and durable lock hardware perfectly suitable to any type of accommodation site. It supports both the current KAS Access system and the ...

6 Mar 20242 min read

Siteminder Integration

Premise If you're interested in integrating a Siteminder partner Property Management System (PMS) into KAS Access (e.g. Little Hotelier), this guide will walk you through the steps required. Instructions 1) Log into KAS Access, and select "Doors and ...