Find answers without digging.

Platinum Lock – Low Battery Alert

If you hear a long beep after you tap a card as shown below, it means your lock have weak batteries and needs to be changed immediately before the lock is completely dead. VIDEO

Platinum Lock (SAL) – Video on how to add cards

LMS Software – How to view the Programming Reference Number

Before editing any fields in the table, ensure a backup is taken. If a mistake is made there is no way of 'undoing' something. This may involve reprogramming ever room and every card. How to take a back up of LMS on a local computer - CLICK HERE ...

How to manually take a database backup

Instructions Open SQL Server Management Studio Login with your details.  This information should be kept upper management. If you need help finding your login details, please contact contact your IT department Right-click on the database named ...

How to collect data into an excel spreadsheet

The log is collected as a text file and is saved to your PC directory (C:Program FilesKAS) or (C:Users kas-supportAppDataLocalVirtualStoreProgram FilesKAS)  change "Kas-support" to your PC account name to find your PC account name click on ...

Universal (Adel) Lock – Full Software Manual

Please click attached file to download.

Lost Serial Number & Activation Code

Your unique Serial Number & Activation Code is located in 4 Places: 1. On the KAS APP Activation Card 2. On the Box 3. On the back of the Lock 4. On the Circuit Board (any damage will void the warranty)

Universal (Adel) Access Control – Program an Adel Access Control or Universal Lock as a Common Door

Instructions Issue the appropriate cards from the software for the Access Control you want to program. If you need to program room door Click Here The correct cards must be created from the software before you can begin programming the Access ...

Universal (Adel) Lock – Program as a Room Door

Instructions please use the following instructions If you need to program an Access Control or Common Door. CLICK HERE When programming a lock the following cards must be issued from the software and taped to the door in this specific order. Create ...

Adel Software – “Communication Error”

If you receive this message when trying to issue or read a card, please follow the below instructions to rectify this  Select System Select Encoder  *If you cant select Encoder, please sign out and log in with SYSTEM log in details. From the Drop ...

‘Deadline over time enabled the guest already booked’ Error Message

Deadline over time enabled the guest already booked: This message appears when you have RESERVED the room or the Room hasn't been checked out by the returned card To Fix This: Select the room Click Checkout Select the room again Click Change Status ...

Lock-S PDA – How to set the clock/time

AKM and AKE Access controls – Differences

AKM is the B6K type keypad. The manuals for AKM models and frequencies are the same. AKE is the W3-M or W3-C type keypad for Mifare and RFID (EM) respectively. The manuals for all AKE models and frequencies are the same.

Neo Lock (Fingerprint) – Program a Fingerprint

Neo Lock – User Manual

Preface This is a full user guide for local management and lock/ACR functionality customization. When using the mobile app or the web interface, please refer to KAS Access or Web Console A PDF copy of this guide is available as an attachment at the ...

Neo Lock (Fingerprint) – User Manual

Click here to Download the Manual Included in the manual: Set the Management Code (Compulsory Initialisation)  Pg 4 Program a User Code Pg4 Add a User Fingerprint Pg5 Delete Individual User Fingerprint Pg5 Delete ALL User Fingerprints Pg5 Set Opening ...

LMS Software – “Data is half-baked incept” Error Message

Experiencing Fault Data is half-baked incept when trying to upload the data How to resolve Close the software Disconnected the encoder and mobile programmer Reconnect the encoder ONLY Open the software and log in Issue any card Read this card. *You ...

Universal (Adel) Lock – Update the Program Card

IMPORTANT NOTES BEFORE YOU BEGIN ALWAYS TAKE A BACK UP OF YOU SOFTWARE BEFORE PERFORMING THE BELOW INSTRUCTIONS You may not be able to perform the below steps if you do not have this permission set Use the SYSTEM login credentials or Contact you ...