Find answers without digging.

Search articles, jump by product line, and get to the right installation, troubleshooting, or policy document quickly.

Browse by area

Clear filters

Browse by product

Popular intents

Latest updates

122 results
18 Jun 20193 min read

Platinum Locks (LMS) – How to Program

Step # 1: By default, the lock is permanently in an unlocked (“open”) state. This is factory default, which means the installer can never lock himself/herself out whilst installing. To put the lock in a normal auto-locking state (“only open when card ...

18 Jun 20191 min read

Platinum Lock – Low Battery Alert

If you hear a long beep after you tap a card as shown below, it means your lock have weak batteries and needs to be changed immediately before the lock is completely dead. VIDEO

17 Jun 20191 min read

How to manually take a database backup

Instructions Open SQL Server Management Studio Login with your details.  This information should be kept upper management. If you need help finding your login details, please contact contact your IT department Right-click on the database named ...

17 Jun 20192 min read

How to collect data into an excel spreadsheet

The log is collected as a text file and is saved to your PC directory (C:Program FilesKAS) or (C:Users kas-supportAppDataLocalVirtualStoreProgram FilesKAS)  change "Kas-support" to your PC account name to find your PC account name click on ...

17 Jun 20191 min read

Lost Serial Number & Activation Code

Your unique Serial Number & Activation Code is located in 4 Places: 1. On the KAS APP Activation Card 2. On the Box 3. On the back of the Lock 4. On the Circuit Board (any damage will void the warranty)

17 Jun 20191 min read

Universal (Adel) Lock – Program as a Room Door

Instructions please use the following instructions If you need to program an Access Control or Common Door. CLICK HERE When programming a lock the following cards must be issued from the software and taped to the door in this specific order. Create ...

17 Jun 20191 min read

Adel Software – “Communication Error”

If you receive this message when trying to issue or read a card, please follow the below instructions to rectify this  Select System Select Encoder  *If you cant select Encoder, please sign out and log in with SYSTEM log in details. From the Drop ...

17 Jun 201910 min read

Neo Lock – User Manual

Preface This is a full user guide for local management and lock/ACR functionality customization. When using the mobile app or the web interface, please refer to KAS Access or Web Console A PDF copy of this guide is available as an attachment at the ...

17 Jun 20191 min read

Neo Lock (Fingerprint) – User Manual

Click here to Download the Manual Included in the manual: Set the Management Code (Compulsory Initialisation)  Pg 4 Program a User Code Pg4 Add a User Fingerprint Pg5 Delete Individual User Fingerprint Pg5 Delete ALL User Fingerprints Pg5 Set Opening ...